Cathay Pacific Flight Attendant [Based London]

Role Introduction:

Connecting the world to meaningful people, places and experiences. Go higher. Go further. Move Beyond with Cathay Pacific.

Starting today, you can fly high and set your ambition higher than ever before. With a career that takes you places, it’s all about enjoying the boundless opportunities and experiences you can set for yourself.

Our Cabin Crew have always been at the very heart of our business, acting as brand ambassadors who embody our values of being thoughtful and progressive and having a can-do spirit, bringing them to life on every flight. If you have an outgoing, warm, friendly personality and hold a strong passion for creating delightful and memorable customer experiences while travelling around the world, we invite you to join our professional team of Flight Attendants at Cathay Pacific.

Your journey matters to us as much as it does to you. We’re here to help you on your way, setting you up to make the most of everything that lies ahead.

Key Responsibilities:

• Carry out safety, first aid and security procedures to the highest standard
• Be our brand ambassador and provide genuine, personal experiences to all our customers
• Deliver service excellence by creating memorable inflight experiences and exceed our customers’ expectations at every opportunity
• Attend to customer’s needs in a caring and professional manner
• Embrace diversity and be thoughtful and caring to all our customers especially those who need extra help
• Be an excellent team player in a culturally diversified environment and contribute to a collaborative and supportive environment
• Adapt to situations with confidence, tact and flexibility
• Uphold inflight policies and comply with all regulatory requirements

Requirements:

• Minimum age of 18
• Educated to a GCSE standard or equivalent with a pass (Grade C OR 9-4) in English
• Entitled to live and work in the United Kingdom unrestricted
• Proficiency in written and spoken English and in at least one of the following Asian languages: Cantonese, Putonghua, Japanese, Korean, Hindi, Bahasa Indonesia, Bahasa Malaysia, Thai or Filipino. Proficiency in Putonghua would be an added advantage
• Minimum arm-reach of 208cm on tiptoe
• Physical fitness to be able to pass the pre-employment medical assessment
• Polished interpersonal skills with a positive customer-orientated attitude
• Previous experience in an airline, hospitality or service industry would be an advantage
• Given legislation controlling access to restricted zones at the airports, you will be required to successfully complete a Police Act Disclosure Application before employment can be confirmed. This is in addition to references from previous employers
• As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test. Testing will be done following the HKCAD Guidance for screening of Psychoactive Substances – Annex B, CAD373

Benefits:

• Being part of a world-class service brand to be proud of
• Work schedules to suit different lifestyles
• World-class training and structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Eligibility for Private Medical Insurance after 6 months of service
• Generous Company contribution Pension Scheme upon completion of 3 months of service
• Discounted travel across many airlines for you and your family

Personal & Application Information:

Shortlisted candidates will be invited to complete a digital interview and an online English/Asian language assessment. Candidates holding a valid TOEIC score of 325 for both reading and listening, or a valid IELTS (Academic) result with an overall Band Score of 6 or above taken within 24 months will be exempted from the English assessment.

Selected candidates will be invited by email to attend a face-to-face Assessment Day in London. Candidates are expected to finish the assessments in one day. Successful candidates can expect to join the Company from Q4 2023 onwards.

This is an open-ended application, however the application will close once the required number of cabin crew is reached.

Shortlisted candidates will be notified within six weeks. Further applications from candidates who have already applied within the past six months will not be considered.

Cathay Pacific is an Equal Opportunities employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.