Emirates Airport Service Agent [Dubai]

Job Purpose:

To provide the highest level of services and solutions to our customers with an aim to achieve maximum customer satisfaction across touchpoints within the customer journey.

Accountabilities:

• Proactively check information in knowing our customers by checking their profile, preferences and onward details.
• Actively be involved in suggesting new ideas and providing recommendations using positive language on the improvement of the overall service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
• Ensure the highest standard of customer service is provided to all customers by assisting with all relevant information required.
• Keep abreast of Emirates Group news and updates to ensure relevant professionalism and company standards are maintained.
• Understand all customer needs and actively promote solutions that will cater to them either by going the extra mile or promoting company products which would generate additional income.
• Candidate who have a friendly personality, can do attitude towards tasks and drive to help customers. Add a personal touch to the customer experience and recommend/promote brand products.
• Clear and concise communication with the ability to show empathy towards customers and use positive language.
• Ability to manage difficult conversations, resolve conflict, maintain self-control and show patience at all times during customer interactions.
• Ability to effectively listen to the customer requests to determine requirements and offer the most appropriate solutions.
• Ability to adapt to changing business processes or procedures, ensuring all processes are followed and procedures/rules are adhered to at all times.

Qualifications & Experience:

• High School Certificate
• Ideally 2+ years’ experience in the Customer Service industry
• Fluency in written and spoken English is a must
• Basic knowledge of Microsoft office packages
• Excellent sales skills
• Professional telephone etiquette
• Effective Communication skills
• Spoken Arabic language skills would be advantageous

Salary & Benefits:

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.