Sponsored

Jet Aviation Customer Service Agent [Singapore]

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

In order to reinforce the FBO team in Singapore we are currently recruiting for a Customer Service Agent

As a Customer Service Agent you will provide assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBO’s. The job incumbent will be the main point of contact for service requests, inquiries, suggestions and complaints.

Description/Tasks:

  • Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home
  • Increase customer satisfaction by understanding their needs and by responding to inquiries and complaints promptly, fairly and efficiently
  • Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships
  • Recommend and implement programs to support customer needs
  • Attend to handling requests, carry out pre-flight and post-flight administrative tasks and assist flight crews and customers with various service requirements
  • Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
  • Identify and report potential hazards and near misses as well as occurrences as required by the reporting system

Qualification/Experience:

  • High School Diploma/GED or equivalent
  • Valid driver’s license (Class 3)
  • English language skills (e.g. B2 proficiency level or equivalent)
  • Good communication skills
  • Common courtesy and customer orientation
  • Ability to work flexible schedules (Shift Work) and in various weather conditions

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application (cover letter, CV).

Sponsored
Published by
Better Aviation

Recent Posts

Cathay Pacific Flight Attendant [Bangkok] (February 2025)

Role Introduction: Connecting the world to meaningful people, places and experiences. Go higher. Go further.… Read More

2 days ago

Emirates Cabin Crew Recruitment Day [Kuala Lumpur] (20 January 2025)

Experience the world as part of your career. Who we are looking for: To be… Read More

3 days ago

Qatar Airways Cabin Crew Recruitment [Tokyo] (2025)

Begin your journey as Qatar Airways Cabin Crew, our ambassadors to the world. As our… Read More

3 days ago

AirAsia Cabin Crew Recruitment Day [Seremban] (22 December 2024)

Always wanted to travel and experience working at 34000 ft? The AirAsia Cabin Crew is… Read More

4 days ago

Singapore Airlines Cabin Crew [Kuala Lumpur]

Singapore Airlines will be conducting interviews for cabin crew in Kuala Lumpur, Malaysia. If you… Read More

5 days ago

Scoot Direct Entry First Officer (2025)

Summary: With a vision to disrupt the low-cost carrier category, Scoot started in 2012 armed… Read More

6 days ago
Sponsored