Job Overview:
To carry out safety, security and inflight service duties, providing a consistently high level of customer care that ensures our customer’s well-being on flights.
Key Responsibilities
Safety and security-related duties:
- Safety equipment checks, to ensure their availability and functionality
- Safety demonstrations to passengers prior to take-of
- Securing of aircraft doors prior to take-off and ensuring that the cabin is free of loose items which might impede emergency evacuation
- Ensuring that passengers follow safety procedures to prevent hazards mid-flight
- Provide assistance to passengers during emergency situations such as performing first aid and giving instructions for emergency evacuations
Inflight service duties
- Pre-boarding tasks such as checks on the availability of required food and beverage as well as inflight amenity items
- Boarding of customers, welcoming and directing them to seats, providing assistance with stowage of carry-on luggage and where necessary, serving of welcome drinks
- Serving of meals and beverages, including preparation of drinks, food heating/plating, food distribution and post-service collection
- Ensuring that aircraft cabins and toilets are clean and replenished during flights
- Making announcements and answering customer queries during the flight
- Seeing to customer’s comfort by distributing identified amenities as stipulated via guidelines or on request basis
- Respond to customer requests and fulfill them as much as possible
- Ensure orderly disembarkation of customers after landing
Administrative duties
- Attending pre-flight briefings to be apprised of flight handling requirements such as special customer considerations
- Preparation of reports on flight incidents, including safety and security incidents
Skills & Attributes:
- Recognize cultural differences
- Recognize Individual needs
- Represent Vistara in a professional manner
- Maintain up to date knowledge of current safety & security requirements
- Maintain knowledge of service procedures & company policies
Work Experience:
Qualification:
- Minimum Qualification (10+2), with minimum 60% score in class 12th
Eligibility:
- Indian Nationals with Valid Passport, PAN Card and Aadhaar Card
- At least 18 years of age at the time of joining & not more than 32 years (unless prior cabin crew experience)
- Height of at least 155 cm for female and 170 cm for male, with weight proportional to height
- BMI range for female 18 to 22 and for male 18 to 25
- Fluency in English and Hindi
- No visible tattoo/ marks on any part of body