Role Purpose:

To provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight, strictly adhere to stipulated Company policies and Regulatory Standards.

Key Accountability:


  • To deliver excellent and superior in-flight service consistently to meet and exceed customer expectations


  • To ensure the safety of customers and proper management of cabin operations as stipulated in the Safety Emergency Procedures Manual


  • To maintain at all times a high level of oneself as stipulated in the Rules and Regulations for Cabin Crew
  • To maintain at all times the grooming standards of oneself as stipulated in the Cabin Crew Grooming Manual


  • To be conversant and knowledgeable with her responsibilities and duties as stipulated in the Responsibilities and Duties of Flight Stewardess
  • To manage her performance level as stipulated in the Duties of Flight Stewardess
  • To be customer focused when engaging in service delivery


  • To be responsible to the In-flight Supervisor and/or Leading Steward/ess on all matters concerning crew discipline, grooming and performance level
  • To be responsible to the In-flight Supervisor and Leading Steward/ess on all service matters in the First, Business and Economy Class
  • To conform to set standards and requirements as stipulated in the Responsibilities and Duties of Flight Stewardess
  • To submit all relevant documents where applicable
  • To ensure the safeguarding, proper handling and stowage of all Company equipment under her charge

Qualification & Experience:

  • Minimum SPM or its equivalent as recognized by the Malaysian Government with Credit in English and Bahasa Malaysia
  • Age: 18 and above
  • Minimum height of 157cm for ladies

Skills & Knowledge:

  • Good interpersonal & writing skills
  • Able to read, write, speak and understand English. Bilingual preferred
  • Examplary qualities, must be punctual, dependable and flexible with scheduling
  • Able to understand and follow a cabin crew operations & inflight services standards & aviation policies & regulations

Key Accountability:

  • The work can be demanding as cabin crew have to deal with, and often work through, tiredness and jet lag if crossing over different time zones
  • Cabin crew often work in confined spaces and have to spend a lot of time on their feet. The work is physically demanding, particularly on long-haul flights
  • Dealing with difficult passengers in an enclosed space, with an audience, may be stressful
  • Work with a variety of people from different backgrounds and cultures

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