Malaysia Airlines Part-Time Customer Service Officer (Online Application)

Role Purpose:

• Handling daily operations at check in counter and departure gate as per SLA

Key Accountability:

• Provide highest customer service standards
• Compliance to customer airlines safety, security & regulatory procedures
• Ensuring on time performance and baggage requirements
• Ensuring travel document and visa requirement are adhered to
• Ensure sufficient resources as per customer airlines SLA

Qualification:

• SPM

Working Experience:

• 0-2 years, relevant Ground Handling experience

Skills & Knowledge:

• Good communication skills in Bahasa Malaysia and English
• Good personality, with warm and positive attitude
• Able to work independently and responsible for job assignments
• Knowledgeable with personal computers and travel documents requirement

Key Challenges:

• Unsatisfied and demanding passengers
• Ability to make prompt decision
• Cancellation and/or delayed flights
• Missed connection flights
• Accommodation and transport (delayed or the staff itself)

Division:

• AeroDarat Services

To Apply:

Click the link below to apply for your preference based:

• Kota Kinabalu Based
• Labuan Based
• Miri Based