Role Purpose:

  • Handling daily operations at check in counter and departure gate as per SLA

Key Accountability:

  • Provide highest customer service standards
  • Compliance to customer airlines safety, security & regulatory procedures
  • Ensuring on time performance and baggage requirements
  • Ensuring travel document and visa requirement are adhered to
  • Ensure sufficient resources as per customer airlines SLA


  • SPM

Working Experience:

  • 0-2 years, relevant Ground Handling experience

Skills & Knowledge:

  • Good communication skills in Bahasa Malaysia and English
  • Good personality, with warm and positive attitude
  • Able to work independently and responsible for job assignments
  • Knowledgeable with personal computers and travel documents requirement

Key Challenges:

  • Unsatisfied and demanding passengers
  • Ability to make prompt decision
  • Cancellation and/or delayed flights
  • Missed connection flights
  • Accommodation and transport (delayed or the staff itself)


  • AeroDarat Services

To Apply:

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