Role Purpose:

  • Attend walk-in customer by treating customers with the highest degree of courtesy and offering appropriate solutions/products in a manner that ensures sales targets and service levels are met.

Key Accountability:

  • Responsible of handling First Class, Business Class, Economy Class,
  • Enrich Platinum, Enrich Gold, Enrich Silver and Enrich Blue walk in passengers as per set standard
  • Process bookings, ticketing and up-sell relevant products to customers whilst maintaining customer satisfaction
  • To ensure customer issues is resolved by securing the relevant information and finding a suitable resolution
  • To assist superior and provide support with respect to delegated tasks/assignments
  • Empowered to ensure overall efficiency of Ticketing Office operations in the absence of Senior Executive

Qualification & Experience:

  • Diploma in any fields with 1-2 years of working experience in related fields
  • Knowledge in Airlines Reservation & Ticketing is an advantage

Skills & Knowledge:

  • Language proficiency, Good Communication skills
  • Computer literate
  • Maintain high standard of Soft Skills etiquettes, Courteous and polite
  • High level of perseverance is maintained when handling customers

Key Challenges

  • Lack of readily available information to handle customer request
  • High number of products and its complexity, inclusive fare tariff
  • To be able to maintain high level of perseverance when handling customers
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