Qatar Airways Airport Services Agent [Kuala Lumpur]

In this role you will deliver excellent service at the airport, helping create a stress free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.

Role Accountabilities:

• Delivering the highest level of Customer Service at all customer touch points
• Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge
• Supervising service partners’ activities for the smooth acceptance of passengers
• Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
• Checking entry requirements (visas, residence permits) are met
• Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
• Handling of company mail
• Performing pre and post-flight administration duties
• Handling baggage claims
• Ensuring compliance with QR Safety and Security requirements
• On Time Performance

Qualifications:

• To be successful in this role, you will need a High school qualification combined with a minimum of two years of experience in a similar customer facing role within the airport environment. Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
• Ability to work shifts, including weekends, is essential.
• You must also have the right to live and work in Malaysia to be considered for this role.