Malaysia Airlines Ticketing Assistant (Online Application)
Ground Crew
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Role Purpose:
- To attend internal and external customer pertaining to ticketing issuance, refund matters and guide customer on the online booking facilities
Key Accountability:
- To attend to customers promptly and according to standard operating procedure (SOP)
- To ensure documents are correctly issued
- To ensure daily sales collection are balance and tallied with transaction performed
- To assist Duty Officer in ticketing function, loading tickets, opening and closing office and other task as and when required
Qualification & Experience:
- Diploma in any related field with 1 year any relevant/related working experience or
- SPM (Pass) with 2 years any relevant/related working experience
Skills & Knowledge:
- Computer literate
- Presentable and pleasant appearance
- Good communication and negotiation skill
- Knowledgeable in Reservation & Ticketing is an advantage
Key Challenges:
- Handling passenger and complaints
- Altèa Reservation Desktop Web (Amadeus) system disruption
- Inconsistent rules and regulations
Division:
- MASWings