Malaysia Airlines Senior Ticketing Officer [KLIA] (Online Application)

Role Purpose:

• Attend walk-in customer by treating customers with the highest degree of courtesy and offering appropriate solutions/products in a manner that ensures sales targets and service levels are met.

Key Accountability:

• Responsible of handling First Class, Business Class, Economy Class,
• Enrich Platinum, Enrich Gold, Enrich Silver and Enrich Blue walk in passengers as per set standard
• Process bookings, ticketing and up-sell relevant products to customers whilst maintaining customer satisfaction
• To ensure customer issues is resolved by securing the relevant information and finding a suitable resolution
• To assist superior and provide support with respect to delegated tasks/assignments
• Empowered to ensure overall efficiency of Ticketing Office operations in the absence of Senior Executive

Qualification & Experience:

• Diploma in any fields with 1-2 years of working experience in related fields
• Knowledge in Airlines Reservation & Ticketing is an advantage

Skills & Knowledge:

• Language proficiency, Good Communication skills
• Computer literate
• Maintain high standard of Soft Skills etiquettes, Courteous and polite
• High level of perseverance is maintained when handling customers

Key Challenges

• Lack of readily available information to handle customer request
• High number of products and its complexity, inclusive fare tariff
• To be able to maintain high level of perseverance when handling customers