Malaysia Airlines Ticketing Assistant (Online Application)

Role Purpose:

• To attend internal and external customer pertaining to ticketing issuance, refund matters and guide customer on the online booking facilities

Key Accountability:

• To attend to customers promptly and according to standard operating procedure (SOP)
• To ensure documents are correctly issued
• To ensure daily sales collection are balance and tallied with transaction performed
• To assist Duty Officer in ticketing function, loading tickets, opening and closing office and other task as and when required

Qualification & Experience:

• Diploma in any related field with 1 year any relevant/related working experience or
• SPM (Pass) with 2 years any relevant/related working experience

Skills & Knowledge:

• Computer literate
• Presentable and pleasant appearance
• Good communication and negotiation skill
• Knowledgeable in Reservation & Ticketing is an advantage

Key Challenges:

• Handling passenger and complaints
• Altèa Reservation Desktop Web (Amadeus) system disruption
• Inconsistent rules and regulations

Division:

• MASWings