The SCCE – Compliance has an oversight of VietJet Cabin Operations and manages the day-to-day interface of all Operational functions to ensure compliance with Vietnam Aviation Regulations and other applicable international regulation.

Job Description:

  1. Responsible for the establishment and promulgation of standards for all CC to comply with, during flight and training operations;
  2. Recording and analyzing of any deviation from the company standards, ensuring corrective action and necessary adjustments to be made in a timely manner in order to avoid undesirable trends;
  3. Monitor any updates in all operation manuals to ensure content accuracy, standardization and the related documentation, policies and procedures are amended as required;
  4. Supervise the development of standards and procedures in order to meet departmental (and third party) needs, in compliance with national and international regulations and standards as well as best practices;
  5. Provide a forum for researching, evaluating, implementing new suggestions to promote standard development;
  6. Maintain a feedback system through open communication with the CCC, CC Training Manager and relevant flight operation departments ensuring all standard issues are clearly understood and implemented;
  7. Submit periodically report for CCC giving details on the level of standardization and subjects for continuous improvement;
  8. Liaise with CCD Safety team, Safety Department and Safety & Quality Assurance (SQA) Department in order to coordinate interfaces and communication with CAAV and foreign national aviation authorities; compliance with VARS, IOSA, and ICAO standards;
  9. Liaise with relevant departments for the acknowledgement, investigation and discipline action if required following details from Coruson, EVR ;

Job Requirement:

  1. A Bachelor Degree
  2. A minimum of Purser or Job Grade 4 and above
  3. Previous experience in a customer service based role
  4. Experience of delivering results through large work groups would be an advantage
  5. Have essential soft skills to create and implement standard practices in line with corporate policy, legal and service standards
  6. Strong leadership skill
  7. Required minimum 30hrs flying duty/observation each month
  8. Must be well verse in Microsoft Office
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