Jerjaen Leonardo

About the Candidate

Jerjaen Leonardo

A seasoned professional with more than 10 years of work experience in administrative support, management, customer service, training, and operations. My co-workers and seniors describe me as driven, dependable, and professional. I take ownership of difficult situations, and I have a can-do attitude.

Education
Brigham Young University–Hawaii
Bachelor of Science in Psychology
Minors: Human Resource Management and Humanities
Graduated: December 2021

Associate of Arts and Sciences
Graduated: April 2020

Work Experience
Administrative Manager
DoubleRock LLC – San Francisco, California
(Mar 2021-July 2021; July 2022-Present)
-Reports directly to the CEO and provided task instructions to assistants
-Manages day-to-day administrative operations to ensure efficiency
-Acts as a mediator between entities, CEOs, and government agencies

Dining Facilities Supervisor
Brigham Young University–Hawaii – Laie, Hawaii
(Aug 2021- Jun 2022)
-Supervised student employees to ensure quality service to 800-1,200 guests
-Trains student employees in multiple service areas
-Maintains sanitation, cleanliness, and food safety requirements

HR-Benefits Assistant
Brigham Young University–Hawaii – Laie, Hawaii
(Dec 2019- Jun 2020)
-Processed tuition waivers, worker’s compensations, and other paperwork
-Responded to all employee benefits correspondence professionally
-Re-organized the filing system for confidentiality and better accessibility

Operations Assistant
Polynesian Cultural Center – Laie, Hawaii
(Jan 2018-Dec 2019)
-Remodeled the New Hire Orientation Manual
-Conducted orientation to new hires twice a month.
-Re-designed the Standard Operating Procedures for Hukilau Marketplace

Customer Service Representative
Aegis People Support, ePerformax, Teleperformance – Cebu City, PH (Jan 2018-Dec 2017)
-Handled 90+ calls daily in accordance with the account guidelines
-Assisted new agents in taking calls as a Subject Matter Expert
-Completed training for Leadership Evolution and Advancement Program

Volunteer
Transition Analyst – Strategized the retention process at BYU Management Society
Career Fair Ambassador – Meets with over 100 employers as Ambassador and Guide
Psychology Students Association – Participated in the club events and discussions.
Training Leader – Trained area missionaries and taught over 10 lessons per day.

Awards
Top Employee of the Month Award (Oct 2018 and Mar 2019)
Top 1 Banker Award for 2 consecutive months (2017)
Best in Average Handling Time (2016)
Model Missionary of the Month (2014)
Top 2 Banking Agent Award at Cebu City Site (2013)