Malaysia Airlines Part-Time Customer Service Officer (Online Application)
Ground Crew
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Role Purpose:
- Handling daily operations at check in counter and departure gate as per SLA
Key Accountability:
- Provide highest customer service standards
- Compliance to customer airlines safety, security & regulatory procedures
- Ensuring on time performance and baggage requirements
- Ensuring travel document and visa requirement are adhered to
- Ensure sufficient resources as per customer airlines SLA
Qualification:
- SPM
Working Experience:
- 0-2 years, relevant Ground Handling experience
Skills & Knowledge:
- Good communication skills in Bahasa Malaysia and English
- Good personality, with warm and positive attitude
- Able to work independently and responsible for job assignments
- Knowledgeable with personal computers and travel documents requirement
Key Challenges:
- Unsatisfied and demanding passengers
- Ability to make prompt decision
- Cancellation and/or delayed flights
- Missed connection flights
- Accommodation and transport (delayed or the staff itself)
Division:
- AeroDarat Services
To Apply:
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