Purpose: To build extraordinary customer loyalty by delivering genuine caring with “Safety Always” through every touchpoint during the inflight customer experience. Lives our shared values and works as “One Crew” with all other crewmembers to execute flights reliably and seamlessly to our airline’s standards, while working to always get better. (No striving—that’s trying, not doing).

Outcomes and Responsibilities:

Safety Always: Enables safety for customers and crew through communication, continuous awareness, and attention to all details onboard and around the aircraft.

Caring Service: Creates a customer experience filled with genuine care in every moment, from boarding to deplaning by treating each customer as a unique person and understanding their needs.

Trust-Building Communication: Shares information accurately, directly, and simply with customers and crew to create understanding and build trust. Listens to understand and respect all.

Operational Excellence: Executes in-flight processes to achieve intended results, including on-time performance, safety, and meeting all regulatory standards.

One Crew: Seamlessly works with other crewmembers to own overall performance and results. Acts quickly to help and support other crewmembers. Crewmember feedback

Leadership observation and feedback

Behavioral Competencies:

  • Finds joy in helping and serving others
  • Collaborative team-oriented approach to helping others at all levels across the company
  • Ability to bring a Safety Always mindset to everything
  • Strong communication skills: Both in sharing information and listening to understand
  • Ability to deliver genuinely caring customer service
  • Outstanding problem-solving skills and inventory management
  • Ability to positively resolve stressful situations
  • Proven dependability and attendance record
  • Treating all with kindness and respect


  • Must be at least 21 years of age
  • Willing to be based where needed
  • A neat, professional, and well-groomed image
  • Minimum height 5’0” without shoes
  • Maximum height 6’3” without shoes
  • Vision must be at least 20/40 with glasses or contact lenses
  • Ability to physically lift 50 pounds from ground to waist
  • Able to walk and stand for extended periods on board and in airports
  • No visible tattoos
  • Proven record of reliability and attendance
  • Possess a valid U.S. Passport
  • Must be fluent in English
  • U.S. citizen or alien with legal right to accept employment in the United States without restriction and to travel worldwide

Education/Experience Requirements:

  • High School diploma or equivalent qualification; college degree preferred
  • Customer service experience is preferred
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